Returns & Refunds

Return policy

You can return products within 14 days of delivery. You may open and check them as you would in a shop; if a product has been used beyond that, we may deduct the loss in value from the refund.

How to return

Email us at support@volteify.net with your order details and reason for return. We will arrange collection or provide instructions for sending the item back. You can also use our withdrawal form, but you don't have to.

Return shipping

For a return within 14 days, you pay the cost of sending the item back to us. If the product arrived damaged, defective or not what you ordered, we cover all shipping costs.

Refunds

Once we receive and inspect the returned item, we refund the price of the product and the standard delivery charge you paid, within 5–7 business days. Since we use Cash on Delivery, refunds are issued by bank transfer — please include your IBAN when contacting us.

Refused parcels

If you refuse the parcel without a valid reason (such as damage or a wrong item), you cover the cost Econt charges us to send it back. We will contact you with the amount and payment details.

If the parcel is damaged, or the product is defective or not what you ordered, you can refuse it or contact us — we cover all shipping costs.

Damaged, defective or wrong item?

If your order arrived damaged, defective or not what you ordered, contact us at support@volteify.net and we will resolve it at no cost to you, including all shipping.